Students Satisfaction Survey of the Tarlac Agricultural University: Basis in the Preparation of Action Plan

Abstract

The study aimed to determine the degree of students' satisfaction with the services 13 provided by the Tarlac Agricultural University (TAU) in terms of academic advising, 14 campus life, service excellence, facilities, and instructional effectiveness. The study also 15 determined the level of satisfaction or dissatisfaction of students in the different 16 offices/units on the services they offer. The researchers used a modified questionnaire 17 from the study of Tuga (2010). It was found that TAU students were generally satisfied in 18 the following areas: academic advising, campus life, service excellence, facilities, and 19 instructional effectiveness. Despite the few comments/suggestions on the services 20 provided by the different offices/units, the students were also generally satisfied with the 21 services offered by the different offices/units of the University. Therefore, TAU should keep 22 its commitment to academic excellence and quality education. It should continue to 23 implement innovative programs and activities in all its services.